1) You and your group take all health and safety responsibility while at the property.

2) The guests present at the property during a booking must include the individual who was responsible for the associated payment and communications, who will be responsible for communication.

4) In case you need to cancel, our cancellation policy adjusts according to the timing of your arrival:

a. 50 days or more before arrival: Full balance returned minus 5% (to cover our payment fees)

b. 29-50 days before arrival: 50% refund given minus 5% (to cover our payment fees)

c. 1-28 days before arrival: No refund given

5) Any issues that need to be dealt with during your stay must be communicated to our team immediately, and we will aim to deal with the issue as quickly as possible. 

We will not engage in extra customer service after your booking has ended.

6) Any deliveries/post you organise during your stay are  exclusively your responsibility and must be managed accordingly. We reserve the right to deny any administrative time we encounter as a result of your deliveries to the booking property.

7) Whilst you are staying in the property, it is your and your party’s responsibility to keep the property clean and tidy and to leave it in this condition at the end of your holiday. We appreciate the need for you to have an enjoyable time whilst on your holiday; however, we would also ask you to respect the holiday home and its neighbours and not disturb or cause offence in any way.

8) No party, event, or gathering may take place at the property which exceeds the maximum agreed occupancy numbers at the property.  It is also not permitted for any commercial enterprise or supplier of leisure activities to visit the property during your stay.

Failure to adhere to this clause may result in additional charges or removal from the property immediately. 

Should any of these terms be breached, the owner has the right to repossess the property at any time without any compensation or refund due to you or your party. We reserve the right to enter the premises of the rented property at any given time if such a breach arises.

9) Loud music/noise is not permitted between 10 pm and 9 am in and within the grounds of the rental property.

10) Smoking is strictly prohibited. Open fires are only allowed in the aforementioned designated areas. Please do not bring your own candles or tea lights. 

Making fire is at your own risk, and you are responsible for the safety of your group. Please do not leave any fires unattended and extinguish them when leaving the area.

11) Pets may not be taken to the property unless they have been booked in with us and confirmed in writing, and kept off any communal areas, plus cleaned up after.

12) Parking is limited to that which is specified within the designated area - no vans, skips, lorries, or mobile homes.

 Should any of these terms be breached, the owner has the right to repossess the property at any time without any compensation or refund due to you or your party. We reserve the right to enter the premises of the rented property at any given time if such a breach arises.

13) Any items left behind at the property will be donated to a local charity.

14) The owner accepts no responsibility for the safety of, or the loss or damage to, the tenants’ possessions whilst on the owner’s property or land.

15) Losses or damages incurred by any member of your party during your holiday must be paid for. 

If a loss or damage does occur to the property while you are staying there, please inform the owner as soon as possible to agree the level of charges to be paid. Charges will be deducted from your security deposit by mutual agreement.

16) We cannot guarantee internet, wifi & TV connection, nor sunshine!

17) Please note that the properties are subject to seasonal/environmental changes like weather issues, insects & vermin, plus neighbourhood issues which are beyond our control.